1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of delivery, provided that:

  • The item is unused, in its original condition and packaging
  • You have the original receipt or proof of purchase
  • The item is not a non-returnable product (e.g., clearance items, customized items, or perishable goods)

2. How to Initiate a Return

To request a return, please contact us at [email protected] with the following details:

  • Order number
  • Product name
  • Reason for return
  • Clear photos (if the item is damaged or defective)

We will respond within 2–3 business days with further instructions.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • A refund will be issued to your original payment method within 5–10 business days
  • Shipping fees (if any) are non-refundable, unless the return is due to our error (e.g., wrong or defective item)

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].

5. Return Shipping

You will be responsible for paying for your own return shipping costs unless the item was damaged, defective, or incorrectly sent.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • First, check your bank account or credit card statement
  • Then contact your bank or credit card company—it may take some time before your refund is officially posted
  • If you’ve done all of this and still have not received your refund, contact us at [email protected]

7. Contact Us

For any questions related to returns or refunds, please contact:

RAPIDROAD TRUCKING LLC
713 17TH ST, NIAGARA FALLS, NY 14301
Email: [email protected]
Phone: 585-632-9963