1. What products do you sell?

We specialize in a wide range of home goods, designed to make your living space more comfortable and functional.

2. Where do you ship from?

All orders are processed and shipped from our warehouse located in Niagara Falls, New York, USA.

3. How long does shipping take?

Standard shipping typically takes 5–10 business days depending on your location. You will receive a tracking number once your order ships.

4. How do I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to track the delivery status.

5. Do you ship internationally?

Currently, we only ship within the United States.

6. Can I change or cancel my order?

If your order hasn’t been shipped yet, please contact us immediately at [email protected]. Once shipped, we cannot cancel or make changes.

7. What is your return policy?

You may return unused items within 30 days of delivery. Please review our Refund and Returns Policy for full details.

8. What if my order is damaged or incorrect?

If your item arrives damaged or you received the wrong product, contact us within 7 days with a photo and your order number. We’ll resolve the issue promptly.

9. Which payment methods do you accept?

We accept all major credit/debit cards and secure online payments through Stripe and PayPal.

10. Is my payment information secure?

Yes. All transactions are encrypted and processed through secure payment gateways. We do not store your payment information.

11. How can I contact customer service?

You can reach us anytime via email at [email protected] or call us at 585-632-9963 during normal business hours.